This article shows to how correctly install Cisco VPN Client (32 & 64 bit) on Windows 10 (32 & 64 bit) using simple steps, overcome the ‘This app can’t run on this PC’ installation error, plus fix the Reason 442: Failed to enable Virtual Adapter error message. The article applies to New Windows 10 installations or Upgrades from earlier Windows versions and all versions before or after Windows 10 build 1511. We also include all required VPN files directly downloadable
To simplify the article and help users quickly find what they are after, we’ve broken it into the following two sections:
- How to Install Cisco VPN client on Windows 10 (clean installation or upgrade from previous Windows), including Windows 10 build prior or after build 1511.
- How to Fix Reason 442: Failed to enable Virtual Adapter on Windows 10.
HOW TO INSTALL CISCO VPN CLIENT ON WINDOWS 10 (NEW INSTALLATIONS OR O/S UPGRADES)
The instructions below are for new or clean Windows 10 installations. Users who just upgraded to Windows 10 from an earlier Windows version, will need to first uninstall their SonicWALL VPN Client & Cisco VPN client, then proceed with the instructions below.
- Download and install the SonicWALL Global VPN Client from Cisco Tools & Applications section. This is required so that the DNE Lightweight filter network client is installed on your workstation. You can later on remove the SonicWall Global Client.
- Download and install the Cisco VPN client (32 or 64 bit) from Cisco Tools & Applications section.
- Optional: Uninstall the SonicWALL Global VPN Client.
Note: If you receive the Windows message “This app can’t run on this PC”, go to the folder where the Cisco VPN client was extracted and run the “vpnclient_setup.msi” file. If you don’t remember where the file was extracted, execute the downloaded file again and select an extraction path e.g c:\temp\ciscovpn\ so you know where to look for it.
After successfully installing the Cisco VPN Client, you can uninstall the SonicWALL Global VPN Client to save system resources and stop it from running in the future, however ensure you leave all uninstall options to their default. This means leave unchecked the two options below during the uninstall process:
This completes the installation phase of the Cisco VPN client on Windows 10.
HOW TO FIX REASON 442: FAILED TO ENABLE VIRTUAL ADAPTER ON WINDOWS 10
When attempting to connect to a VPN gateway (router or firewall) using the Cisco VPN Client on Windows 10, it will fail to connect because of the following reason: Reason 442: Failed to Enable Virtual Adapter.
This fix is very easy and identical to Windows 8 Cisco VPN Client fix, already covered
1. Open your Windows Registry Editor by typing regedit in the Search the web and Windows prompt.
2. Browse to the Registry Key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CVirtA
3. From the window on the right, select and right-click on DisplayName and choose Modify from the menu. Alternatively, double-click on DisplayName:
For Windows 10 32bit (x86) operating systems, change the value data from “@oem8.inf,%CVirtA_Desc%;Cisco Systems VPN Adapter” to “Cisco Systems VPN Adapter”.
For Windows 10 64bit (x64) operating systems, change the value data from “@oem8.inf,%CVirtA_Desc%;Cisco Systems VPN Adapter for 64-bit Windows” to “Cisco Systems VPN Adapter for 64-bit Windows
The registry key now shows the correct DisplayName value data:
At this point, you should be able to connect to your VPN Router or Gateway without any problems.